Privacy policy
Privacy Policy
This Privacy Policy (“Policy”) describes how Aquavra (“we,” “our,” “us”) collects, uses, discloses, and safeguards your personal information when you visit our website, place an order, or otherwise interact with our services. By using our website or purchasing from us, you consent to the practices described in this Policy.
Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Payment details processed securely via third-party payment gateways. Aquavra does not store full credit card information.
- Order Information: Products purchased, order history, delivery details.
- Technical Information: IP address, browser type, device information, cookies, and analytics data.
- Communications: Any correspondence you send us via email or through our website.
How We Use Your Information
We use your information for the following purposes:
- To process, fulfill, and deliver your orders.
- To communicate with you about your purchases, inquiries, or account.
- To improve and personalize our services, website, and customer experience.
- To comply with applicable laws, regulations, and legal obligations.
- To send marketing communications, where you have opted in.
Lawful Basis for Processing
Aquavra processes personal information on the following legal bases:
- Performance of a contract (to fulfill your orders).
- Compliance with legal obligations.
- Legitimate business interests (such as fraud prevention, analytics, and service improvement).
- Consent, where applicable (for marketing or optional services).
Data Sharing and Transfers
We may share your personal information with trusted third parties, including:
- Service Providers who assist with payment processing, order fulfillment, logistics, and IT support.
- Regulatory or Legal Authorities, if required to comply with applicable laws.
Where personal information is transferred internationally, including outside of South Africa, the European Economic Area, the United States, or Canada, we implement appropriate safeguards to protect your data in line with POPIA, GDPR, CCPA/CPRA, and PIPEDA requirements.
Data Retention
We will retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this Policy,
- Comply with legal, accounting, or reporting obligations, or
- Resolve disputes and enforce our agreements.
Your Rights – Africa, EU, and UK
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your personal information, subject to legal limitations.
- Restriction: Request limitation of processing in certain circumstances.
- Portability: Request transfer of your personal information to another provider.
- Objection: Object to processing for direct marketing or where we rely on legitimate interests.
To exercise any of these rights, please contact us at info@aquavra.com.
Your Rights – United States (CCPA/CPRA)
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out: You may opt out of the sale or sharing of your personal information. (Note: Aquavra does not sell customer personal information.)
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To exercise any of these rights, please contact us at info@aquavra.com.
Your Rights – Canada (PIPEDA)
If you are a resident of Canada, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). This means:
- Your information will only be collected, used, or disclosed with your knowledge and consent.
- You may request access to the personal information we hold about you.
- You may request corrections if you believe the information is inaccurate or incomplete.
- Aquavra implements safeguards to protect personal information against unauthorized access, disclosure, or misuse.
To make a request under PIPEDA, please contact us at info@aquavra.com.
Digital Products
Due to the nature of digital content, all sales of digital products are final. Once access has been provided or a file has been delivered, no cancellations, exchanges, or refunds will be granted.
In compliance with European Union and United Kingdom consumer laws, digital products are exempt from the right of withdrawal once the customer has expressly consented to immediate access and acknowledged the loss of withdrawal rights.
Should you encounter a technical issue preventing access to your digital product, you must notify Aquavra within 7 days of purchase, and we will provide reasonable assistance to resolve the issue.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and provide personalized content. You can manage your cookie preferences through your browser settings.
Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Aquavra does not knowingly collect personal information from individuals under the age of 18. Our services are not directed to children, and any data inadvertently collected will be deleted in compliance with COPPA (U.S.) and other applicable child protection laws.
Data Protection Officer
In compliance with POPIA, GDPR, CCPA/CPRA, PIPEDA, and international standards, Aquavra has designated a Data Protection Officer (DPO) to oversee compliance with this Policy and applicable data protection laws.
📧 Data Protection Officer Contact: info@aquavra.com
The DPO is responsible for handling all data protection inquiries, including requests to exercise data subject rights, questions regarding this Policy, and concerns about Aquavra’s processing of personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Updates will be posted on this page with the effective date indicated.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: